Returns and Refunds
Returns and Refunds Policy:
At our online store, we strive to ensure that you are completely satisfied with your purchase. However, we understand that sometimes things don’t work out as planned. Therefore, we have outlined our returns and refunds policy to make it easy for you to understand and use.
We accept returns for products purchased from our online store within 30 days of the purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that personalized or custom-made products are not eligible for returns.
To initiate a return, please email us at [insert email address] with your order number and reason for the return. Once we receive your email, we will send you instructions on how to proceed.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that shipping costs are non-refundable.
Refunds will be processed within 5-7 business days of receiving your returned item. Please note that depending on your bank or credit card company, it may take additional time for the refund to be processed and reflected in your account.
Damaged or Defective Items:
If you receive a damaged or defective item, please email us through our website’s contact form within 48 hours of receiving your order. We will work with you to resolve the issue as quickly as possible.
If you have any questions about our Returns and Refunds Policy, please email us through the contact us form or chat. We are always happy to help!